Some Frequently Asked Questions
Here’s a list of frequently asked questions we’ve received through various channels.
Content and Library
Are there more books in the pipeline?
Platforms
What do I do if my account on Fonetti.com is not linking with the app?
Which iPad models are most compatible with Fonetti?
Subscriptions & Payments
Can more than one child from the same family access Fonetti?
How can I cancel the subscription?
If you aren’t getting the most out of Fonetti, you can cancel your subscription anytime.
If you subscribed through our web portal head over to your account overview and press “Cancel your subscription”.
If you subscribed through the app store or iTunes, please follow Apple’s guide for managing your subscriptions.
How can I check if I am using my free trial?
You can check your subscription details by logging onto your account overview.
How can I update my payment details?
If you are subscribed via our website, you can update your payment details from our online portal.
If you subscribed through the app, you should update your details via the App Store or Google PlayStore
How much does a subscription cost?
You can now also buy an Annual Subscription Giftcard, where year long access on a single device (up to 4 users) is just £19.99, and on multiple devices (up to 4 tablets) is an amazing £29.99. Visit:
https://user.fonetti.com/giftcards to make a purchase.
Technology
Can one account be used to log into more than one device?
Can the books be read offline?
Currently our app requires you have an internet connection at all times. We’re working hard to bring our technology offline. Make sure you’ve opted in to receive our email updates so we can let you know when reading offline is available. Sign up here: https://www.fonetti.com/newsletter/
How do I set up a new reader?
If you have a family subscription already, just hit the plus button on the profile selection screen you see when opening the app.
Don’t have a family subscription? You can subscribe online which includes a free trial. Just remember to sign in with the same details used to log in to the Fonetti app.
Can Fonetti be used on Android devices?
Fonetti works on Android tablets, and is available to download from Google Play: https://play.google.com/store/apps/details?id=com.auristech.fonetti
Territories
What countries is Fonetti available in?
Here at Fonetti we take privacy very seriously. We do not gather personal information through the use of this site without consent.
Any information explicitly shared with us will only be used to provide the information you have requested. By submitting your enquiry, you consent to such use of your information.
