Some Frequently Asked Questions

Here’s a list of some of the most common frequently asked questions that we’ve received through various channels.

Platforms

On what platforms can I access Fonetti?

Fonetti is currently available for both iPad and a selection of Android tablets.

Which iPad models are most compatible with Fonetti?

Fonetti requires an iPad with iOS version 12 or above, and runs at its’ best on the latest version 14 which includes any iPad released from 2015 onwards. 
To find the version installed on your iPad, go to Settings > General, then tap About..

Can Fonetti be used on Android devices?

Fonetti works on Android tablets, and is available to download from Google Play: https://play.google.com/store/apps/details?id=com.auristech.fonetti

Can Fonetti be used on Google Chrome books or Kindle Fire?

We are currently developing Fonetti for both Google Chrome Books and Kindle Fire and expect to be releasing versions by mid 2021

Can Fonetti be used in browsers or on any other tablets?

We are currently developing a web based version of Fonetti and for both Google Chrome Books and Kindle Fire.

We will be releasing new platforms as they are ready over the coming months, if you would like to keep abreast of our progress please feel free to sign up to our newsletter. https://www.fonetti.com/newsletter/

Voice Recognition

Not every word is being recognised by my child/turning green on Fonetti

Our voice technology has an accuracy reading level of around 92pct which is close to human parity, however, as you will appreciate like any voice-enabled software we are not perfect.

Fonetti is a completely new and unique platform and we are still in the BETA stage with our App and as with any voice-enabled technology we will fall short at times,

With active customer feedback we are able to continually enhance our engine to improve our reading accuracy levels and the overall user experience, so please do let us know if you come across this or any  other issue by visiting our contact us page and submitting a request and we thank you in advance for your help with this!

Fonetti is a reading tool designed to build confidence and reward children, we have set the engine to tolerate some similar sounding words to positively encourage children so they do not feel as though they have done something wrong. We would suggest that with any words they are unsure of to double tap on the word when it will be read aloud for them to repeat.

I am an adult trying out Fonetti and it is not responding to my voice as I would have expected?

Our engine is designed for children’s ‘read speech’ which is a completely different speech pattern to that of adult and conversational speech. As a consequence of this, an adult using our app would not share the same level of reading accuracy or experience as a child’s.

Technology

Can more than one child from the same family access Fonetti?

Yes, by signing up to the family subscription. Children can either share the same device switching profiles inside the app or you can login to your parent account on multiple devices. You can upgrade at any time by logging into your Fonetti account.

Can one account be used to log into more than one device?

Whilst you can log into your Fonetti account on as many devices as you like, each reader profile can only be active on one device at a time.

Can the books be read offline?

Currently our app requires you have an internet connection at all times. We’re working hard to bring our technology offline. Make sure you’ve opted in to receive our email updates so we can let you know when reading offline is available. Sign up here: https://www.fonetti.com/newsletter/

How do I set up a new reader?

If you have a family subscription already, just hit the plus button on the profile selection screen you see when opening the app.

Don’t have a family subscription? You can subscribe online which includes a free trial. Just remember to sign in with the same details used to log in to the Fonetti app.

School Accounts

My child already has a Fonetti subscription, how do I link it to his school account?

There is no need to logout of an existing Fonetti account to connect to a school account. 

  • Click the THREE LINE MENU in the app
  • Click SWITCH READER 
  • Click LINK READER in the bottom left corner
  • Login using the QR code provided by the school, by simply using the tablet’s camera.

My child has a school account but I’d like to sign up for Fonetti. How do I do that?

  • Head to fonetti.com/signup and register for a Fonetti Subscription. You might like to check the gift cards section (fonetti.com/families/gifting), for the latest subscription offers!
  • Once you’ve created your account, open the Fonetti App. Logout of your current school profile, then log back in using your new account details. 
  • Next, click LINK READER in the bottom left corner. Login using the QR code provided by the school, by simply using the tablet’s camera.

Books in the Fonetti Library

Are there more books in the pipeline?

Yes. Books are added regularly with new titles every month.

Subscriptions & Payments

What do I do if my account on Fonetti.com is not linking with the app?

Ensure you have selected the “Sign in” option, not the “Create account” inside the app. Also, check that you are entering the same email address and password you used to register on the website.

How can I check if I am using my free trial?

You can check your subscription details by logging onto your account overview.

How much does a Fonetti subscription cost?

Subscribing to Fonetti costs just £3.49 per month for single user/device access and £4.99 per month for up to 4 users on concurrent devices.

You can now also buy an Annual Subscription Giftcard, where year long access on a single device (up to 4 users) is just £19.99, and on multiple devices (up to 4 tablets) is an amazing £29.99.

Visit: https://user.fonetti.com/giftcards to make a purchase.

How can I update my payment details?

If you are subscribed via our website, you can update your payment details from our online portal.

If you subscribed through the app, you should update your details via the App Store or Google PlayStore

How can I cancel the subscription?

If you aren’t getting the most out of Fonetti, you can cancel your subscription anytime.

If you subscribed through our web portal head over to your account overview and press “Cancel your subscription”.

If you subscribed through the app store or iTunes, please follow Apple’s guide for managing your subscriptions.

Territories

What countries is Fonetti available in?

Fonetti is currently available in the following countries: United Kingdom, Ireland, Australia, New Zealand, Canada, Spain, United States, Italy
If you cannot find the answer to your question in the above list please get in touch and we’ll respond as soon as practically possible.

Here at Fonetti we take privacy very seriously. We do not gather personal information through the use of this site without consent.

Any information explicitly shared with us will only be used to provide the information you have requested. By submitting your enquiry, you consent to such use of your information.

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