Some Frequently Asked Questions

Here’s a list of frequently asked questions we’ve received through various channels.

Content and Library

Are there more books in the pipeline?

Yes. Books are added regularly with new titles every month.

Platforms

What do I do if my account on Fonetti.com is not linking with the app?

Ensure you have selected the “Sign in” option, not the “Create account” inside the app. Also, check that you are entering the same email address and password you used to register on the website.

Which iPad models are most compatible with Fonetti?

Fonetti works best on iPads that support iOS 13 which includes any iPad released from 2015 onwards.

Subscriptions & Payments

Can more than one child from the same family access Fonetti?

Yes, by signing up to the family subscription. Children can either share the same device switching profiles inside the app or you can login to your parent account on multiple devices. You can upgrade at any time by logging into your Fonetti account.

How can I cancel the subscription?

If you aren’t getting the most out of Fonetti, you can cancel your subscription anytime.

If you subscribed through our web portal head over to your account overview and press “Cancel your subscription”.

If you subscribed through the app store or iTunes, please follow Apple’s guide for managing your subscriptions.

How can I check if I am using my free trial?

You can check your subscription details by logging onto your account overview.

How can I update my payment details?

If you are subscribed via our website, you can update your payment details from our online portal.

If you subscribed through the app, you should update your details via the App Store or Google PlayStore

How much does a subscription cost?

Subscribing to Fonetti costs just £3.49 per month for a single user and £4.99 for 2-4 users after a free trial. 

You can now also buy an Annual Subscription Giftcard, where year long access on a single device (up to 4 users) is just £19.99, and on multiple devices (up to 4 tablets) is an amazing £29.99. Visit:
https://user.fonetti.com/giftcards to make a purchase.

Technology

Can one account be used to log into more than one device?

Whilst you can log into your Fonetti account on as many devices as you like, each reader profile can only be active on one device at a time.

Can the books be read offline?

Currently our app requires you have an internet connection at all times. We’re working hard to bring our technology offline. Make sure you’ve opted in to receive our email updates so we can let you know when reading offline is available. Sign up here: https://www.fonetti.com/newsletter/

How do I set up a new reader?

If you have a family subscription already, just hit the plus button on the profile selection screen you see when opening the app.

Don’t have a family subscription? You can subscribe online which includes a free trial. Just remember to sign in with the same details used to log in to the Fonetti app.

Can Fonetti be used on Android devices?

Fonetti works on Android tablets, and is available to download from Google Play: https://play.google.com/store/apps/details?id=com.auristech.fonetti

Territories

What countries is Fonetti available in?

Fonetti is currently available in the following countries: United Kingdom, Ireland, Australia, New Zealand, Canada, Spain, United States, Italy
If you cannot find the answer to your question in the above list please get in touch and we’ll respond as soon as practically possible.

Here at Fonetti we take privacy very seriously. We do not gather personal information through the use of this site without consent.

Any information explicitly shared with us will only be used to provide the information you have requested. By submitting your enquiry, you consent to such use of your information.

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